Returns & refunds

Last updated: 1 November 2026

Lingerie is personal, so hygiene comes first. We are a small business and we check every return ourselves. This policy explains what can come back and how quickly you will get your money.

What you can return or exchange

Within 7 days of delivery, you can return or exchange bras, bralettes, slips, nightwear, robes and loungewear if the item is:

• Unworn, unwashed and free of any marks, perfume or deodorant
• In its original packaging, with all tags and any hygiene liner still attached

Please try bras on over your own underwear. We cannot accept items that show signs of wear.

What you cannot return

For hygiene reasons, these cannot be returned or exchanged if you change your mind or the size is wrong:

• Panties, briefs and thongs, sold on their own or in a multipack
• Shapewear and bodysuits
• Items with a removed tag or hygiene liner

A bra and brief sold together as a set counts as one item, so the whole set must come back together, with the brief unworn and its liner in place. Our rule for faulty or wrong items below still applies to everything on this list.

Damaged, faulty or wrong items

If you receive something damaged, defective, not as described or different from what you ordered, tell us within 7 days of delivery, even if it is an item listed above. We will replace it or refund you in full, including the delivery fee, and we will arrange or pay for the return.

A photo of the item, the label and the parcel helps. We will never ask for a photo of you wearing anything, and please do not send one.

How to return or exchange

1. Message us on WhatsApp or email hello@hushlace.in with your order number and what you would like to do.
2. We will confirm whether the item qualifies and share the return address.
3. Pack the item securely and send it with a tracked courier. Please do not post anything back before we confirm.

For size exchanges and change-of-mind returns, you pay the courier cost of sending the item back. We do not offer home pickup for these at the moment. We will ship your exchange once at no extra charge.

Exchanges

We process an exchange once we receive and check the item. If your size or colour is not in stock, you can choose a different product or take a refund.

Refunds

• Paid online: refunded to your original payment method. We start the refund within 2 working days of approving your return, and your bank may take 5 to 7 working days more.
• Cash on delivery: refunded by UPI or bank transfer to details you share with us, within 5 working days of approving your return.
• Delivery fee: refunded only if the order was damaged, faulty, wrong or cancelled by us.

If we find that a returned item does not meet this policy, we will tell you why and send it back to you.

Cancelling an order

You can cancel without any charge from the Your orders page until we confirm the order. After that, message us as soon as you can, and if it has not shipped we will cancel it for free. We never charge a cancellation fee. If we have to cancel your order, we will refund anything you paid in full.

Your rights

Nothing here limits your rights under the Consumer Protection Act, 2019.

Grievance Officer

If you have a complaint, write to our Grievance Officer. We will acknowledge it within 48 hours and aim to resolve it within one month.

• Name: [Grievance Officer name]
• Designation: Grievance Officer
• Email: hello@hushlace.in
• Phone: +91 98200 11223
• Address: [Registered address]